Yes please navigate to https://www.eventsentry.com/support/documentation to download the help file and/or quickstart guide. Both documents are available in the following formats: Microsoft Help.chm Adobe PDF.pdf HTML.htm Multimedia Help.exe
Yes it is recommended that you uninstall EventSentry Light with the setup application prior to installing the trial or full version of EventSentry. You will not need to uninstall the agents service from remote machines simply use Remote Update to update the agents on the remote machines once you have installed the trial version.
If you use the builtin Postgres database you may need to optimize it: https://www.eventsentry.com/kb/232 If you use Microsoft SQL as your database you may need to optimize it: https://www.eventsentry.com/kb/35 If the recommended optimizations do not help please contact our support department for more indepth assistance. If you have a...
This error reported by Windows usually appears when Client for Microsoft Networks and/or NetBIOS are not installed on the management workstation and target machines for example when using Novell software. You will need to make sure that the Client for Microsoft Networks is installed when using remote update to install agents on remote...
The EVENTSENTRYSVC.LOG file located in the SYSTEMROOT directory usually c:\winnt or c:\windows is the debug log file of the EventSentry agent. To reduce the size of this file set the Debug Level option in Service Control to None or Low and restart the EventSentry service. The contents of this file are always cleared when the ...
It is important that filters using summary notifications are NOT configured to notify All Targets. When using summary notifications make sure that one and only one target is present in the filters Targets list of the General tab.
After making configuration changes on your management workstation you will need to use the Update Configuration feature of remote update to push the updated configuration to your remote machines. Rightclick the Computers container of the group you want to update and select Update Configuration. In the next dialog make sure that the co...
When using ODBC targets you will need to make sure that: The System DSN referenced in the ODBC target is present on all computers writing to the database. This requirement does not apply to version 2.50 and higher which also supports connection strings. Otherwise you can use AutoAdministrator to push out DSN names to remote machines. ...
Starting with EventSentry version 2.70 you can view the native event log files usually with a .evt extension with the builtin event log viewer of EventSentry. Simply rightclick the Event Log Viewer container and select Open Log File. If you are running EventSentry v2.60 or earlier then you will need to open the event log files with th...
Yes any user with administrative privileges can view and change the EventSentry configuration. The entire EventSentry configuration is stored on a permachine basis so it doesn39t matter which user logs on to the computer where the EventSentry management application is installed. The only settings that are store on a peruser basis are th...
No restarting the EventSentry service on any machine will have no effect on other machines since the agent only works with the local event logs. The EventSentry agent does write a few events to the local machine39s Application event log upon a service restart however.
Filters are processed sequentially onebyone by the EventSentry agent. If an event matches multiple filters then every filter matching the event will send the event information to the configured target. This usually happens when more than one filter is configured to use Trigger all actions. To avoid seeing events multiple times: Co...
Some antivirus software products e.g. McAfee starting with version 8.x block and/or intercept outgoing connections to port 25. This will interfere with the EventSentry SMTP notification actions which sends emails using SMTP port 25. You will need to disable or customize the SMTP protection feature of your antivirus product to make the SMT...
You will need to take additional configuration steps when configuring EventSentry to access resources located on different computer. By default the EventSentry agent runs under the LocalSystem account. This is a builtin system account that has administrative permissions on the local host but usually has no permissions on remote computers....
This is usually a permissions issue since the EventSentry agent is running under the LocalSystem account by default. Please click the help link below DOCID 18 for more information.
This is usually a permissions issue since the EventSentry agent is running under the LocalSystem account by default. Please click the help link below KBID 18https://www.eventsentry.com/kb/18 for more information.
This is usually a permissions issue. When backing up the logs the EventSentry agent is running under the LocalSystem account by default and you might have to take additional steps in order for the backup to work. If you are only backing up the event logs then please click the help link below DOCID 18 for more information. If you are ba...
After you have requested a trial version of EventSentry you should have received an email that will show you on how many computers you can install EventSentry. In the email look for the line LICENSES in the trial activation info which will show you the number of computers you can install the licenses on. When requesting a trial version you ...
An unknown status means that the service control manager on the remote host did not return any valid service status. This usually happens under the following circumstances: The remote computer is running an operating system other than Windows. The remote computer is unreachable e.g. turned off firewall etc.. The network connecti...
I am trying to use the ODBC notification with a Microsoft SQL Server MSSQL and I have setup a system DSN. When I click the TEST button in the ODBC target of the management console it writes an entry into the database but the agent does not write to the database. This is usually due to an incorrectly configured System DSN. When configuring ...
EventSentry uses the standard Windows ports used for RPC/SMB File sharing to install/deploy update and manage the agent. To enable this feature to work with a firewall you should only have to open up the following inbound port on the remote agent: Port 445 TCP inbound If you are using the Windows Firewall then you may need to allow ...
This inconsistency only applies to entries written to the database by the TEST button. Regular entries written by the agents will show the time in your local time zone. This problem has been resolved in version 2.50 where the TEST button will generate a correct date.
To find out why a page is not loading you will need to reconfigure Internet Explorer to show advanced error messages: Open Internet Explorer Click Tools Internet Options Click Advanced Locate Show friendly HTTP error messages and clear checkbox Reload page IIS 7 Starting in IIS 7 ASP errors are hidden by default...
You are receiving this error message because the EventSentry database was not updated to 2.9x and is missing some of the required tables and/or additional columns. You will need to run the Database Setup Wizard in order to update the database so that the web reports work correctly and the remote agents can write to the database. The Datab...
This error can appear when running the setup either from the network or from a nested directory that is a subdirectory beneath many other subdirectories. This is unfortunately a known problem with the Windows installer. To void this problem please copy the .MSI or .EXE file to a directory immediately under the root folder on the local harddr...
