When installing EventSentry with the heartbeat agent and supplying credentials, I get the following error message: "No mapping between account names and security IDs was done". The installation then terminates.

This error occurs when the user account specified for the heartbeat agent during the installation

• does not exist or
• was not specified in the form DOMAIN\username. For example, when trying to use the account MyAdmin in the domain MyDomain, then you should specify MyDomain\MyAdmin for the credentials.

Specifying an existing user account as DOMAIN\username should solve this problem.