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Troubleshooting Jabber

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Solutions for common problems with the Jabber action:

 

•Make sure that you are using the correct login. Logins for Jabber vary and can be a username or email address.
 
•If your server requires TLS/SSL (e.g. talk.google.com), then make sure that you check the "Use TLS/SSL" check box

 

•This action logs the following events to the application event log with the EventSentry event source in case of an error:
 

Event Log 32 n t

Event IDs

Event ID

Problem / Description

630

A connection to the Jabber/XMPP host could not be established.

631

A message could not be sent to the chat room.